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We got several questions from our subscribers in the comments of this video    • Re-KEY Without a …   regarding the replacement key for the @baldwinhardware Smart Key lockset.

If you need a copy and have the code of the original key- customer support can help. They can also give you a smart rekey tool if needed.

If you already rekeyed to a new key and lost the key, you might have to replace the cylinder.

I spoke to a rep at the Baldwin booth and called customer support, and both had great answers. If you have other issues- I suggest contacting #Baldwin directly. https://www.baldwinhardware.com/suppo…

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