We got several questions from our subscribers in the comments of this video regarding the replacement key for the Smart Key lockset.
If you need a copy and have the code of the original key- customer support can help. They can also give you a smart rekey tool if needed.
If you already rekeyed to a new key and lost the key, you might have to replace the cylinder.
I spoke to a rep at the Baldwin booth and called customer support, and both had great answers. If you have other issues- I suggest contacting directly.